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"Very knowledgeable instructor; Jane Goodall video very effective final illustration of multi-model approaches for optimism."
Laurie Berrie Comments from "The Science of Optimism"
I felt that the information was all so valuable - especially the role of the secondary facilitator. Most helpful: (we were) given tools that can be used immediately and in future. Good flow of presentation, engaged students, small group was good. Very helpful facilitator ideas…the handouts were great. The visuals were great…I liked all the suggestions for further reading, etc. Helpful suggestions on how to deal with meeting robbers and conflict. Very, very, very, informative—thank you. Participant comments from "A Toolbox for Meeting Facilitators"
"Great session, thank you!" "Kim was exceptional." "Thank you for a great workshop! The best one I have taken so far at my company. Look forward to more." "An excellent class... one of the best one-day courses I've taken." Participant comments from "Working with Emotional Intelligence"
"Kim is inspirational and cares about her learners. She truly listens to understand and then responds with the information the participants require to begin working on changing their behaviors."
Angie Amato
"Excellent! One of the best classes I've ever attended, and the learnings are useful to me both at work and at home!" "The time really flew by." Comments from two Managers at the Cleveland Clinic Health System about the "Difficult Conversations" workshop
I loved the interaction-not simply a lecture. Kim was good at getting everyone involved and participating. The murder mystery was REALLY fun! All the exercises were great, got everyone participating and listening. Enjoyed the group activity, fun and laughter with other people. Appreciated the ease of participating as well as the enthusiasm of the presenter. I liked the artwork exercise, the examples, problem solving and Interaction with others. Participant comments from "Listening and Communication Skills"
"Your stories added so much to the class... not only can you teach it but you have lived it." "I really enjoyed the class and did not want to leave. Discussions were great, fluent, and applicable." "Very good class... I will use many of these skills every day." Participant comments from "Assertiveness and Negotiation Skills"
"Kim's own experiences as a manager were valuable." "I appreciated the honesty, networking, and small size for conversation." "Overall excellent course." Participant comments from "Dealing with Difficult People"
"Thanks for revealing great ways to set goals, track progress, and meet goals in a systematic but simple way!" "Kim put everything in simple form. I leaned a lot and enjoyed the speaker. Keep up the good work, thank you!" "I picked up a lot of valuable info that I haven't considered for goal setting." "Inspirational - makes it easier to go back to work with a fresh attitude!" "Excellent teacher with much enthusiasm" "Utterly invigorating" "Very Motivating" Participant comments from "The Fine Art of Goal Setting"
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No matter what your business challenge,
LifeBalance Enterprises has a program to sharpen your skills and increase the
performance of your people. Kim Langley, president of LifeBalance
Enterprises, is an experienced professional trainer, conducting 100 to 150
workshops
annually for corporations, professional groups, and associations. Her
areas of expertise include Emotional Intelligence, Work and Family Issues,
Stress
Below is a list of programs that can be delivered to your company, along with descriptions of each.
Available Programs
NEW! Customer Service: the Service Difference NEW! First Time Supervisor Training A Toolbox for Meeting Facilitators Working with Emotional Intelligence The Science of Optimism: Fostering a "Can do!" Attitude Ready for Anything! Assertiveness and Negotiation Skills Listening and Communication: Building Teams while Building Skills Managing Difficult Conversations Taking Care of Yourself in Times of Change Working with You is Killing Me
Short Programs (One hour each, combine for a series) Laying Aside a Working Parent's Guilt: How Kids Benefit When Their Parents Work
NEW! Customer Service: The Service Difference Customizable to emphasize relationships with internal or external customers or both, participants will walk away from this highly rated seminar knowing at least 4 things that research on customer service reveals about what our customers and clients want. Tips will be offered on how to get an A on your client's "service report card" by offering not just core service but The Royal Treatment. Participants will learn the importance of the "moments of truth" in which this single encounter defines our whole organization in the client's mind. We’ll practice how to use the human business model for increased customer satisfaction and how to end the interaction with a Positive Close. We'll rehearse defusing skills that will help participants to lead the difficult person off a "rant" and on to business. These defusing skills help associates to deal with their own emotions and stay "unhooked" by the customer’s toxic energy, while assisting the upset client. Skills learned will include Reflective Listening, Empathy (I Felt/I Feel), Reframing, Service Recovery in handling mistakes, making an effective Apology, Escalated Concern, and Selective Agreement. Video segments on the power of complaints (if time permits, usually in the 6 hour program) with brainstorming to improve an organization and its services can be facilitated. In all programs, including the shorter than 6 hour version, a step by step method for offering customers the "royal treatment" will generate discussion and model professional skills.
New! First Time Supervisor Training Timely and practical help for newly promoted supervisors; helps them to navigate their changing roles and have a positive, immediate impact! Participants climb into the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and concrete suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. This seminar reflects honestly the mixed feelings involved in moving from peer to boss, outlines four strategies to help new managers make successful transitions and helps new managers address their evolving relationships with colleagues.
Managing Generations With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this session gives participants a skill-building approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Excellent short visual vignettes of typical workplace situations generate lively discussion and practical solutions.
A Toolbox for Meeting Facilitators This dynamic workshop for both new and experienced meeting facilitators enables you to never again facilitate a gathering "in which minutes are kept, but hours are wasted!" You could read a dozen books on meeting facilitation, or you could come to this jam packed seminar, and go away with ready to use tools, excellent handouts (many of them reproducible) and jump start your meetings using these creative, results oriented approaches.
10 Tips for Working Parents A practical and light hearted look at the top 10 guilt trips, plus advice for streamlining everything from packing lunches to doing the laundry, and 10 great ideas for coping with the demands of being a working parent who wants the family to thrive, not just survive! This is a lively session of parents putting their heads together to embrace the skills that make working while raising a family easier as well as satisfying.
Dealing with Difficult People This seminar is always very highly rated by participants! It provides strategies for getting results with the hard to handle people in your life. Participants will be able to identify aggressive types (snipers, tanks and know-it-alls) as well as complainers, those people who say yes but then don't follow through on commitments, and the ones who "clam up" or become overly negative and analytical. In short, you'll go away with the action steps for the skillful handling of all the most difficult people commonly found in the workplace! Everybody is somebody's difficult person! These are the people you depend on, go to lunch with, sell to, and agonize over in meetings. Now learn how to deal with them quickly and confidently.
Working with Emotional Intelligence This seminar is customizable for Leaders and Senior associates, Frontline staff, or a blend of both. It looks at the far-reaching implications of a culture of Emotional Intelligence for cultivation of personal excellence as well as enhanced profitability and service. Knowledge of Emotional Intelligence and how to grow in it is essential for improved customer service, both internal and external. Studies also show that managers with low emotional intelligence are more than twice as likely to derail in their careers as leaders who possess these skills. For persons from entry level to top executive positions, the research shows that emotional intelligence is more predictive of achievement and promotability than advanced degrees or technical expertise. Members of work teams, project leaders and supervisors will improve their ability to influence others and coach effectively, as well as lead productive meetings with knowledge of Emotional Intelligence. This workshop gets very high marks, and can include a self assessment, as well as numerous practical strategies for building E.I. in teams and even whole organizations.
The Science of Optimism: Fostering a "Can do!" Attitude This is not just pop psychology, but a life-changing guide grounded in extensive clinical research, and it's information so practical for increased productivity at work and at home that it "grabs you by the lapels"! This seminar zeros in on an important aspect of working with emotional intelligence - optimism. Studies show that optimists make more successful sales people, contribute to personnel retention because people prefer optimistic supervisors, and are more likely not to talk themselves out of their own creative ideas! In this workshop, participants will learn how to acquire more optimism, boost their mood and their immune systems (studies show optimists live longer and miss fewer work days because of illness). A key learning will be recognizing the habitual way you talk to yourself. Studies by Dr. Martin Seligman and other distinguished researchers prove that you can change your interior dialogue, and experience astonishing positive results that can influence everything from your business success, to your self esteem, and even your ability to stick to your goals!
Ready for Anything! Assertiveness and Negotiation Skills This highly interactive seminar can be customized to the challenges faced by managers and supervisors, or can focus on the skills needed by associates in an empowered workforce. Beginning with a self-assessment of current strengths and liabilities, participants will learn six techniques for assertion, practice recognizing the differences in assertive, aggressive and passive styles of communication, as well as learn the secrets of successful negotiators. Strategies for dealing with difficult negotiators will be included. Use of case study and analysis groups make the training fun, challenging, and memorable because skills are practiced in a non-threatening way.
Listening and Communication: Building Teams while Building Skills This engaging seminar is highly interactive and uses games and structured experiences that allow participants to test their verbal and non-verbal skills, ability to listen, and favorite personal communication "roadblocks". Because little time is spent lecturing, all the learners get the chance to become "the expert", especially on their own personal gifts and pitfalls as communicators. If time permits, many audiences find a review of some research findings on differences in men and women's communication styles enlightening.
Managing Difficult Conversations We all face situations that cause anxiety and frustration, no matter how we've worked to build our skills, and most of us attempt to avoid difficult conversations every week. Using the tested principles and practical strategies, participants will learn to manage strong emotions, figure out what unspoken "rules" keep us stuck, prepare in advance for the "grenades" lobbed in many difficult conversations, and attend to the meaning of what is said and not said. Excellent video practice vignettes help participants get a grip on their Communication Nightmares and participants will receive coaching on how to handle difficult conversations in professional life as well as at home.
Taking Care of Yourself in Times of Change Participants will begin the day with a change circle to meet one another in an enjoyable way and remind themselves that constant change is the norm. Participants will learn about predictable phases of change, and how to take care of oneself in order to be a "stress survivor", with emphasis on practicing good self care at home during a period of change at work. This seminar can be customized in several ways. It can include time for key leaders to describe particular changes the organization is facing. You may choose to view the best selling video Who Moved My Cheese? and process it through a variety of thought-provoking small group activities. If time permits, a highly rated simulation for streamlining work processes will generate enthusiasm for employee initiated innovations and changes.
Conflict Management This seminar is designed primarily to persuade participants that conflict can be positive, problem-solving, and creative and that it's time to throw off negative associations that make people avoid it altogether or adopt the "I'll win, you'll lose" approach. Skills include sowing seeds of cooperation rather than just avoiding conflict, mirroring, stating positive intent, effective use of empathy, delivering "tough news" clearly but tactfully, managing escalating emotions, getting to the root of problems, making conflict safe and profitable, learning to think outside the box, and going for the WIN-WIN scenario whenever possible.
You Can Manage Stress This seminar offers you practical tools for building a more satisfying personal and professional life. No one can live a stress-free life, but when faithfully practiced, the skills gleaned from this seminar can result in increased health, fulfillment, and clarity of purpose. At the end of the experience, participants will be able to • identify their main stress symptoms and effective techniques for relieving them • describe 5 "quick fix" stress buster methods • demonstrate 3 minute energy builders • fill the "energy bank" • experience the benefits of guided imagery and affirmations • recognize the difference between tough times and real addiction to stress or work • evaluate personal tendencies to react with positive or negative "self-talk" • set goals in a personal plan to reduce stress • describe 5 proven long term stress reduction skills • evaluate their risk for stress exhaustion • continue their learning beyond the day with excellent print and audio and video resources that they have sampled in the workshop.
Working with You is Killing Me We've all worked with someone who makes work impossible, but it doesn't have to be that way. This powerful video program, based on the national best-selling book, teaches employees and managers how to tame a toxic co-worker by setting boundaries. Everyone - including the lucky few who've never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. This program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to "unhook" from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.). Participants will learn to: • examine how their own reactions can enable the situation. • internalize a series of proven responses to problem behavior. • reinforce the message if the problem behavior returns. Benefits: • Helps people deal with difficult co-workers • Reduces stress-related problems • Improves interpersonal relations
Stress-Less Holidays The holidays can be a joyful time, and they can also bring stress, complicated family relationships, and many extra household tasks. In this seminar, we will step back from all the excitement and look at our options, making a plan for holiday celebrations that feel do-able, and also addressing prevention for the post holiday blues. Participants will identify sources of holiday stress, and consider how to best manage their time, relatives, gift giving and finances.
Everyday Creativity This very popular seminar teaches a surprising truth about creativity--that it's not a magical, mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. We'll utilize creative catalysts that include 50 things you can make from a pipe cleaner (yes, a pipe cleaner!), the student sketches of Vincent van Gogh, the inspiring thoughts of great minds from varied cultures and centuries, and a visually stunning (participants will be WOWED!) video example of creativity by DeWitt Jones, a National Geographic photojournalist. Key learning points include: • creativity is a matter of perspective • train your technique • there's always more than one right answer • don't be afraid to make mistakes • learn to break the pattern • reframe problems into opportunities and • every act can be a creative one.
The Fine Art of Goal Setting It's an amazing fact that the majority of Americans surveyed in a recent study were unable to articulate goals for their lives! Yet people who put personal and professional goals into words, write them down, and make a plan for overcoming obstacles to achieving them, are many times more likely to succeed than those whose job performance is left to "wishful thinking". You will learn and practice a step-by-step goal-setting plan in this lively and motivating session. There will be attention to both enhancing your own ability to create clear, specific, achievable goals, as well as how to coach others in this process.
Work/ Life Balance This much-requested presentation helps participants to examine where their personal energy goes, and how to best keep the engine that drives the family (the parent!) tuned up and running smoothly. Session includes private assessment of how time is used, practical tips for achieving better balance in personal and professional life, and resources to support real growth in the "art of life-task juggling". If time permits, some excellent resources on managing the morning rush, calming the hectic return home to dinner making, and making time for quality time can also be explored.
Laying Aside a Working Parent's Guilt: How Kids Benefit When Their Parents Work This program takes a long look at the "great expectations" that are the set up for guilt, as well as the difference between functional and dysfunctional guilt. Participants unload the burden of "perfect parent" syndrome, while honestly assessing the aspects of work and personal life that they feel most guilty about. Options for handling unreasonable guilt are explored, and functional guilt is viewed as a motivation for change. Plenty of humor is offered as an antidote, and participants will share their perspectives as they encourage each other to cope skillfully with this important issue.
Ten Tips for Working Parents This seminar will address the top ten stresses in family life and offer strategies for overcoming the typical "sticking points". While revealing the humor in the challenges of making family and career a harmonious whole, tensions in typical families will be examined. Participants will recognize that we are "all in the same boat", and practical tips for accessing family strengths, sharing housework fairly, preparing older children to stay home alone after school successfully, surviving the preschool years and getting more fun into family life will be explored.
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LifeBalance
Enterprises, Inc. | Kim A. Langley M.Ed. | 1599 Lakeland Avenue | Lakewood,
OH 44107 | (216) 226-3351 |
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Photographs © by Carole Calladine (440-895-9572) |
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