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"Very knowledgeable instructor; Jane Goodall video very effective final illustration of multi-model approaches for optimism.
Laurie Berrie Comments from "The Science of Optimism"
"Excellent! One of the best classes I've ever attended, and the learnings are useful to me both at work and at home!" "The time really flew by." Comments from two Managers at the Cleveland Clinic Health System about the "Difficult Conversations" workshop
"Thanks so much for presenting at our staff retreat yesterday. The staff LOVED your material and your presentation style. It really spurred discussion and the staff wants to continue the topic at staff meetings. "I hope we can engage you again. I will gladly recommend you to others."
"I attended the workshop on Conflict Management at Fairview Hospital and found it to be the best 4 hours I have had in recent memory. Thank you very much!"
Nick Courtright
It was very informative and worthwhile. I would recommend to everyone. Great job! Lots of information handout was good as well. Excellent presentation, good useful ideas interesting. Participant comments from "A Toolbox for Meeting Facilitators"
"Thanks for revealing great ways to set goals, track progress, and meet goals in a systematic but simple way!" "Kim put everything in simple form. I leaned a lot and enjoyed the speaker. Keep up the good work, thank you!" "I picked up a lot of valuable info that I haven't considered for goal setting." "Inspirational - makes it easier to go back to work with a fresh attitude!" "Excellent teacher with much enthusiasm" "Utterly invigorating" "Very Motivating" Participant comments from "The Fine Art of Goal Setting"
"Thanks for a very useful morning and many new "tools" to use!" RN Pediatrics, Cleveland Clinic Comment from "Conflict Management"
"Kim, We all benefited from the discussion today - you are a great facilitator! Look forward to having you again. Thanks." Pat Robinette The Harbor Court Independent and Assisted Living
"Your stories added so much to the class... not only can you teach it but you have lived it." "I really enjoyed the class and did not want to leave. Discussions were great, fluent, and applicable." "Very good class... I will use many of these skills every day." Participant comments from "Assertiveness and Negotiation Skills"
Information presented helps me with ideas on how I need to reconnect with what I do as a life's work of passion. Reaffirming and encouraging. Uplifting! A little freshening of the attitude...the video was great! Trainer is competent on the topic, high energy, and values class input. Trainer is very transparent and knowledgeable about the subject she presents. Comments from "Finding Meaning While Making a Living"
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No matter what your challenge, LifeBalance Enterprises has a program to sharpen your skills and increase the performance of your people. Kim Langley, president of LifeBalance Enterprises, is an experienced professional trainer, conducting 100 to 150 workshops annually for agencies, corporations, professional groups, and associations. Her areas of expertise include Emotional Intelligence, Conflict Management and Communication Skills, Stress Management and Wellness, Family Life Skills, Work and Family Issues, and Professional Development Training.
Below is a list of programs that can be delivered to your organization, along with descriptions of each.
Available Programs Personal and Professional Growth Note: CEUs are available for qualified personnel. NEW! Customer Service: the Service Difference The Science of Optimism: Fostering a "Can do!" Attitude Working with Emotional Intelligence Managing Difficult Conversations Laying Aside a Working Parent's Guilt: How Kids Benefit When Their Parents Work Finding Meaning While Making a Living Working with You is Killing Me Ready for Anything! Assertiveness and Negotiation Skills Presentation Skills: Beginner to Winner Teaching Clients the Connection Between Stress and Change: Becoming a Stress Survivor A Toolbox for Meeting Facilitators Adult Learning Principles: Speaking, Teaching, Coaching, Counseling Listening and Communication: Building Teams while Building Skills
NEW! Customer Service: The Service Difference This half or full day seminar is customizable to emphasize relationships with either internal or external customers or both. Participants will walk away from this highly rated seminar knowing at least 4 things that research on customer service reveals about what our customers and clients want. Tips will be offered on how to get an A on your client's "service report card" by offering not just core service but The Royal Treatment. Participants will learn the importance of the "moments of truth" in which this single encounter defines our whole organization in the client's mind. Well practice how to use the human business model for increased customer satisfaction and how to end the interaction with a Positive Close. We'll rehearse defusing skills that will help participants to lead the difficult person off a "rant" and back to business. These defusing skills help associates to deal with their own emotions and stay "unhooked" by the other persons toxic energy, while assisting them. Skills learned will include Reflective Listening, Empathy (I Felt/I Feel), Reframing, Service Recovery in handling mistakes, making an effective Apology, Escalated Concern, and Selective Agreement. Terrific audio-visual segments on the positive power of complaints, or how "working with you can be killing me" give humorous opportunities to further examine the group's challenges with external or internal customers.
Managing Generations With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this session gives participants a skill-building approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Excellent short visual vignettes of typical workplace situations generate lively discussion and practical solutions.
The Science of Optimism: Fostering a "Can do!" Attitude This is not just pop psychology, but a life-changing guide grounded in extensive clinical research, and it's information so practical for increased productivity at work and at home that it "grabs you by the lapels"! This seminar zeros in on an important aspect of working with emotional intelligence - optimism. Studies show that optimists make more successful sales people, contribute to personnel retention because people prefer optimistic supervisors, and are more likely not to talk themselves out of their own creative ideas! In this workshop, participants will learn how to acquire more optimism, boost their mood and their immune systems (studies show optimists live longer and miss fewer work days because of illness). A key learning will be recognizing the habitual way you talk to yourself. Studies by Dr. Martin Seligman and other distinguished researchers prove that you can change your interior dialogue, and experience astonishing positive results that can influence everything from your business success, to your self esteem, and even your ability to stick to your goals!
Working with Emotional Intelligence This seminar is customizable for supervisors, project or team coordinators, or a blend of both. It looks at the far-reaching implications of a culture of Emotional Intelligence for cultivation of personal excellence as well as enhanced service. Studies also show that managers with low emotional intelligence are more than twice as likely to derail in their careers as leaders who possess these skills. For persons from entry level to top executive positions, the research shows that emotional intelligence is more predictive of achievement and promotability than advanced degrees or technical expertise. Members of work teams, project leaders and supervisors will improve their ability to influence others and coach effectively, as well as lead productive meetings with knowledge of Emotional Intelligence. This workshop gets very high marks, and can include a self assessment, as well as numerous practical strategies for building E.I. in teams and even whole organizations.
Managing Difficult Conversations Every life contains personal and professional conversations that fill us with stress and anxiety. This seminar contains humor, film clips, and the practical examples from everyday life of disagreements skillfully resolved, awkward moments survived gracefully, bad news delivered, apologies made, mistakes confronted. Designed to build confidence as well as expertise, you will benefit from step by step guidelines for dialoging more productively with your boss, spouse, kids or clients. All participants, and particularly managers, will learn how to prepare for difficult conversations, how to turn them into learning conversations in which we bring our cultivated emotional intelligence to bear on the managing of strong emotions, and minimizing of defensiveness. We will practice focusing on deciphering the underlying structure of these challenging exchanges. We'll examine how to interpret the significance of what is said and what is not said, as well as how self image can be a subtle player in difficult conversations.
Everyday Creativity This very popular seminar teaches a surprising truth about creativity--that it's not a magical, mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. We'll utilize creative catalysts that include the student sketches of Vincent van Gogh, the inspiring thoughts of great minds from varied cultures and centuries, and a visually stunning (participants will be WOWED!) video example of creativity by DeWitt Jones, a National Geographic photojournalist. Key learning points include: creativity is a matter of perspective train your technique there's always more than one right answer don't be afraid to make mistakes learn to break the pattern reframe problems into opportunities and every act can be a creative one.
Balancing Work and Family This much-requested presentation helps participants to examine where their personal energy goes, and how to best keep the engine that drives the family (the parent!) tuned up and running smoothly. Session includes private assessment of how time is used, practical tips for achieving better balance in personal and professional life, and resources to support real growth in the "art of life-task juggling".
Laying Aside a Working Parent's Guilt: How Kids Benefit When Their Parents Work This program takes a long look at the "great expectations" that are the set up for guilt, as well as the difference between functional and dysfunctional guilt. Participants unload the burden of "perfect parent" syndrome, while honestly assessing the aspects of work and personal life that they feel most guilty about. Options for handling unreasonable guilt are explored, and functional guilt is viewed as a motivation for change. Plenty of humor is offered as an antidote, and participants will share their perspectives as they encourage each other to cope skillfully with this important issue.
Living with Personal Passion It's a fact that some people die at 40 and are buried at 80! Rediscover how to avoid being one of the "living dead" in this time of renewal for those who give a big piece of themselves away every day. While using story, journaling, self-surveys and the inspirational writings of people who point the path to zestful living, participants can discover what has been unfolding, perhaps unattended, within them. "Through our great good fortune, in our youth our hearts were touched with fire. It was given to us to learn at the outset that life is a profound and passionate thing." Oliver Wendell Holmes
Finding Meaning While Making a Living This seminar will be time away for inquiry. We spend more time in the workplace than we do with our families, out in the natural world, or in our places of worship. How do I bring into my work the questions about my destiny that enliven, embolden, and perhaps even confuse me a little? What do I celebrate in my work? How different are work and play? Can I make my work more fun? Drawing on some respected authors including Thomas Moore, Marsha Sinetar, and David Whyte (author of The Heart Aroused) we will enjoy the humorous and the serious sides of bringing home the bacon. Organizations and businesses around the country are opening up this kind of dialogue because they recognize that when people feel connected to their work they are motivated to for the continuous improvement demanded by the changes leading to the 22nd century. Participants will give themselves the opportunity to dive deep and surface refreshed in clearer waters.
You Can Manage Stress This seminar offers you practical tools for building a more satisfying personal and professional life. No one can live a stress-free life, but when faithfully practiced, the skills gleaned from this seminar can result in increased health, fulfillment, and clarity of purpose. At the end of the experience, participants will be able to identify their main stress symptoms and effective techniques for relieving them describe 5 "quick fix" stress buster methods demonstrate 3 minute energy builders fill the "energy bank" experience the benefits of guided imagery and affirmations recognize the difference between tough times and real addiction to stress or work evaluate personal tendencies to react with positive or negative "self-talk" set goals in a personal plan to reduce stress describe 5 proven long term stress reduction skills evaluate their risk for stress exhaustion continue their learning beyond the day with excellent print and audio and video resources that they have sampled in the workshop.
Working with You is Killing Me We've all worked with someone who makes work impossible, but it doesn't have to be that way. This powerful video program, based on the national best-selling book, teaches employees and managers how to tame a toxic co-worker by setting boundaries. Everyone - including the lucky few who've never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. This program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to "unhook" from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.). Participants will learn to: examine how their own reactions can enable the situation. internalize a series of proven responses to problem behavior. reinforce the message if the problem behavior returns. Benefits: Helps people deal with difficult co-workers Reduces stress-related problems Improves interpersonal relations
Stress-Less Holidays The holidays can be a joyful time, and they can also bring stress, complicated family relationships, and many extra household tasks. In this seminar, we will step back from all the excitement and look at our options, making a plan for holiday celebrations that feel do-able, and also addressing prevention for the post holiday blues. Participants will identify sources of holiday stress, and consider how to best manage their time, relatives, gift giving and finances.
Ready for Anything! Assertiveness and Negotiation Skills This highly interactive seminar can be customized to the challenges faced by managers and supervisors, or can focus on the skills needed by associates in an empowered workforce. Beginning with a self-assessment of current strengths and liabilities, participants will learn six techniques for assertion, practice recognizing the differences in assertive, aggressive and passive styles of communication, as well as learn the secrets of successful negotiators. Strategies for dealing with difficult negotiators will be included. Use of case study and analysis groups make the training fun, challenging, and memorable because skills are practiced in a non-threatening way.
Presentation Skills: Beginner to Winner Whether you've been drafted for a community service speech, have 10 minutes to make a presentation at the next budget meeting, or teach classes to clients, you can benefit from these tips on how to plan, deliver and evaluate presentations of all kinds. Participants will build increased ability to effectively use voice, gestures, props, stories, humor, flipcharts, and overhead transparencies to make presentations both interesting and memorable. With new insight into how adults really learn and best remember, you will be able to design material that appeals to the many learning styles represented by your audience. In addition, you will become acquainted with excellent resources for finding the activities, humor and stories that will add polish and pizzazz to your next talk or training session.
Conflict Management This seminar is designed primarily to persuade participants that conflict can be positive, problem-solving, and creative and that it's time to throw off negative associations that make people avoid it altogether or adopt the "I'll win, you'll lose" approach. Skills include sowing seeds of cooperation rather than just avoiding conflict, mirroring, stating positive intent, effective use of empathy, delivering "tough news" clearly but tactfully, managing escalating emotions, getting to the root of problems, making conflict safe and profitable, learning to think outside the box, and going for the WIN-WIN scenario whenever possible.
Dealing with Difficult People Using humorous video clips and many practical examples, this seminar is always very highly rated by participants! It provides strategies for getting results with the hard to handle people in your life. Participants will be able to identify aggressive types (snipers, tanks and know-it-alls) as well as complainers, those people who say yes but then don't follow through on commitments, and the ones who "clam up" or become overly negative and analytical. In short, you'll go away with the action steps for the skillful handling of all the most difficult people commonly found in the workplace! Everybody is somebody's difficult person! These are the people you depend on, go to lunch with, sell to, and agonize over in meetings. Now learn how to deal with them quickly and confidently.
Teaching Clients the Connection Between Stress and Change: Becoming a Stress Survivor Participants will begin with a change circle to remind themselves that change for their clients is a normal part of life. Participants will learn about predictable phases of change and learn to counsel clients in better self-care. In order to help clients become "stress survivors," helping professionals must put emphasis on teaching therapeutic techniques to clients to practice healthy self care at home during any period of change. The three phases of change as articulated by William Bridges will also be discussed.
The Fine Art of Goal Setting It's an amazing fact that the majority of Americans surveyed in a recent study were unable to articulate goals for their lives! Yet people who put personal and professional goals into words, write them down, and make a plan for overcoming obstacles to achieving them, are many times more likely to succeed than those whose job performance is left to "wishful thinking". You will learn and practice a step-by-step goal-setting plan in this lively and motivating session. There will be attention to both enhancing your own ability to create clear, specific, achievable goals, as well as how to coach others in this process.
A Toolbox for Meeting Facilitators This dynamic workshop for both new and experienced meeting facilitators enables you to never again facilitate a gathering "in which minutes are kept, but hours are wasted!" You could read a dozen books on meeting facilitation, or you could come to this jam packed seminar, and go away with ready to use tools, excellent handouts (many of them reproducible) and jump start your meetings using these creative, results oriented approaches.
Adult Learning Principles: Speaking, Teaching, Coaching, Counseling This unusual train-the-trainer seminar on how adults learn is an opportunity for participants to review the research on adult learning styles, and think through with other professionals how to move beyond helping a client merely understand what you are saying, to the real skill retention needed to change behavior. Don't just tell your clients, sell them on the new skills that they need to make a better balanced, more successful life for themselves. Helping professionals can greatly increase their own effectiveness by learning the tricks of the educator's trade including how to create and use handouts, simulations, humor, stories, and skills practice right in the office. Effective use of visuals to support adult learning as well as adequate time for mutual mentoring and problem solving of participant's real work challenges will be offered.
Listening and Communication: Building Teams while Building Skills This engaging seminar is highly interactive and uses games and structured experiences that allow participants to test their verbal and non-verbal skills, ability to listen, and favorite personal communication "roadblocks". Because little time is spent lecturing, all the learners get the chance to become "the expert", especially on their own personal gifts and pitfalls as communicators. If time permits, many audiences find a review of some research findings on differences in men and women's communication styles enlightening.
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Kim's ADHD Program was recently chosen by the Institute for Human Services in Columbus to be the curriculum used for training of thousands of foster and adoptive parents throughout Ohio.
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LifeBalance
Enterprises, Inc. | Kim A. Langley M.Ed. | 1599 Lakeland Avenue | Lakewood,
OH 44107 | (216) 226-3351 |
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Photographs © by Carole Calladine (440-895-9572) |
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