Conflict Management 301: Building Confidence and Owning Difficult Conversations

FACT: According to workplace resource Bravely, 70 percent of employees are avoiding difficult conversations with their boss, colleagues, and direct reports!

FACT: 53 percent of employees are handling “toxic” situations by ignoring them, according to a survey by Fierce Inc.

We all face workplace situations that cause anxiety and frustration, no matter how much we’ve worked to build our skills. And most of us attempt to avoid difficult conversations every week, if not every day!

Using tested principles and realistic strategies, you’ll learn to prepare for and conduct crucial conversations while keeping your emotions in check. Excellent video clips will help you to get a grip on your personal communication nightmares and you’ll receive coaching on how to handle difficult conversations in your professional life, as well as your personal life.

Participants will learn to…

  • Understand the unspoken “rules” that keep us stuck
  • Bring issues into the open productively
  • Manage our strong emotions while starting from the “third person” perspective
  • Prepare in advance for the “grenades” lobbed in many difficult conversations
  • Listen more and ask good questions by practicing how to stay curious about them
  • Attend to what is said and unsaid by unpacking “the 3 conversations” in every difficult conversation
  • Gain the confidence to stop avoiding difficult conversations