Gracious Negotiating: The Art of Clarity, Tact and Assertiveness

This highly interactive seminar can be customized to the challenges that managers and supervisors face every day, or the specific skills needed by associates in an empowered workforce.

Beginning with a brief self-assessment of current strengths and liabilities, you’ll learn six techniques for assertion, as well as the secrets of successful negotiators and strategies for dealing with difficult negotiators. Skills are practiced in a non-threatening way, making the training fun, challenging, and memorable!

Participants will discover…

  • Their current communication strengths and limitations
  • How to apply EI concepts to appropriate, assertive communication
  • Modeling gracious communication even in the face of apprehension and hostility
  • The principles of ethical persuasion
  • Overcoming roadblocks to effective influence
  • Ways to stop people from manipulating you
  • Strategies for dealing with difficult people and conversations