We all face situations that cause anxiety and frustration, no matter how we've worked to build our skills, and most of us attempt to avoid difficult conversations every week. Using the tested principles and practical strategies, participants will learn to manage strong emotions, figure out what unspoken "rules" keep us stuck, prepare in advance for the "grenades" lobbed in many difficult conversations, and attend to the meaning of what is said and not said. Excellent video practice vignettes help participants get a grip on their Communication Nightmares and participants will receive coaching on how to handle difficult conversations in professional life as well as at home.