Using humorous video clips and many practical examples, this seminar is always very highly rated by participants! It provides strategies for getting results with the hard to handle people in your life. Participants will be able to identify aggressive types (snipers, tanks and know-it-alls) as well as complainers, those people who say yes but then don't follow through on commitments, and the ones who "clam up" or become overly negative and analytical. In short, you'll go away with the action steps for the skillful handling of all the most difficult people commonly found in the workplace! Everybody is somebody's difficult person! These are the people you depend on, go to lunch with, sell to, and agonize over in meetings. Now learn how to deal with them quickly and confidently.