We've all worked with someone who is not the easiest person to get along with, but it doesn't have to be that way. This powerful video program, based on the national best-selling book, teaches employees and managers how to adopt a new attitude by setting boundaries and skillfully increasing respect in the workplace. Everyone - including the lucky few who've never had to work with a difficult person - will benefit from this program. The amount of time spent worrying, avoiding, and obsessing over toxic employees can affect performance on the job and peace at home.
This program provides the antidote, showing exactly how to take responsibility for addressing problems. It shows employees how to "unhook" from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.).
Participants will learn to:
Benefits: