Taming the Troublemakers

Standard conflict management techniques only work with people who have skill and reasonable good will. And difficult people – whether they’re customers, clients or vendors – don’t always have these traits! Now, learn how to deal with these tough folks quickly and confidently.

Using humorous video clips and practical examples, this seminar is always very highly rated. You’ll walk away with action steps for skillfully handling all the hard-to-handle people most commonly found in the workplace, so you can lower your own stress and get things done!

Participants will learn to…

  • Observe the patterns of difficult people – aggressive, passive, complainers, those who “clam up”, the overly negative and analytical…so that we can choose effective interventions
  • Maintain healthy boundaries without becoming aggressive with the 4 D’s
  • Identify what difficult people are after, so that we can lead them to business
  • Handle each type of difficult person effectively with skill suggestions tailored to each type
  • Learn how to remain unhooked by challenging behavior and how to manage stress and even scare up a little compassion for the trying co-worker or customer